Your key to NYC Pierre At Your Service
For nearly a century, guests of The Pierre have delighted in the hotel’s singularly exceptional concierge service, offered by Les Clefs d’Or members who strive, quite simply, to make the impossible possible, every day. It is our pleasure to assist you.
Whether you require theatre tickets or dinner reservations, a videographer to capture a milestone moment, or a private appointment with a gallery owner, jeweler, or personal shopper, we encourage you to contact us.
One evening a guest approached the concierge in a panic as he’d just discovered that he’d left his mobile phone in the back of the Uber. Maurice attempted to reassure the guest that he was at the Pierre, a Taj Hotel and only positive outcomes occur! Maurice guided the guest through sending a message via his iPad while Maurice sent HELP messages via his Uber app. Maurice noticed the guest increasing anxiousness and urged him to take relaxation in his room. Maurice began to share the issue with Dany who stated that he had once been an Uber driver and there was a contact number provided to the drivers. One rainy day, tourists from Chicago made the right decision to take refuge from the rain at The Pierre. While in the lobby they met Ivette at the Concierge. They had a lovely chat with Ivette and mentioned that they were on a strict budget and were hoping to visit museums on their free admission days. Ivette called the MOMA museum and asked for any special discounts. The employee at the MOMA museum was kind enough to offer her friends and family benefit to allow the guest and her Son to visit the museum for free. Abraham Guzman, a native of Brooklyn, New York, has been a dedicated member of The Pierre Hotel’s Concierge Team since February 16, 2010, bringing 14 years of expertise to his role. One of Abraham's favorite hidden gems in New York City is the Jefferson Market Library in Greenwich Village, a stunning Gothic Revival building with a rich history that offers a fairy tale-like ambiance. Dylan Gill, originally from Waycross, GA, has been a concierge at The Pierre Hotel for 8 months, during which time he's developed a deep appreciation for New York City's unique character and culture. His favorite hidden gem is "Please Don’t Tell" (PDT), a classy speakeasy concealed behind a phone booth beneath a hot dog shop, and he also recommends Maribelle, known for its world-class sweets. Tayo, originally from Takoma Park, Maryland, has been an essential part of The Pierre Hotel’s Concierge Team for over a year. With a deep knowledge of New York City's hidden gems, Tayo's top recommendation is the Guild Bar in SoHo, a cozy spot perfect for a cocktail. He also suggests taking advantage of the hotel's fitness center for a relaxing transition before departure. Leonardo Pacheco hails from the vibrant city of Brasilia, Brazil's capital, designed by the renowned architect Oscar Niemeyer, who also contributed to the United Nations Building in NYC. Joining The Pierre Hotel's Concierge Team in June 2024, Leonardo quickly became a vital part of the guest experience, curating memorable and personalized recommendations. Denzel Sugayan, originally from Cabanatuan City, Philippines, has been a valued member of The Pierre Hotel’s Concierge Team for three years. With a deep appreciation for the city, Denzel’s favorite hidden gem is Greenwich Village, particularly the area around the Friends Apartment building and the Sheep Meadow in Central Park, where you can feel as though you're in the heart of the city. 
Concierge Maurice Dancer
Concierge Ivette Munroe
Concierge Abraham Guzman
Concierge Dylan Gill
Concierge Tayo
Concierge Leonardo Pacheco
Concierge Denzel Sugayan
You may contact The Pierre New York concierge service by calling +1 212-940-8108 or completing the below form. A member of our Concierge team will respond to your inquiry.